Shipping Policy

Thank you for shopping with us. Please review our shipping policy for information regarding order processing, shipping, and delivery.

1. Order Processing

All orders are processed after successful order confirmation and payment verification.

Orders are generally shipped within 5–7 business days from the date of order confirmation.

Please note that processing times may be longer during sales, holidays, promotional periods, or due to circumstances beyond our control.

2. Delivery Timeline

Once your order has been shipped, the delivery time may vary depending on your location and the courier service.

The estimated delivery timeline provided at checkout or communicated by us is an estimate and may vary due to:

• Courier delays

• Weather conditions

• Public holidays

• Incorrect or incomplete shipping information

• Remote or difficult-to-reach locations

• Unexpected logistical issues

• Circumstances beyond our control
  
  

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the delivery location, order value, or shipping method selected.

4. Order Tracking

Once your order has been shipped, tracking information may be shared with you through your registered email address, phone number, SMS, or other communication channels.

You can use the tracking information provided to check the status of your shipment.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information at the time of placing an order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect address, unavailable recipient, or repeated delivery attempts, additional shipping charges may apply for reshipping the order.

6. Delayed or Lost Shipments

While we work with our shipping partners to ensure timely delivery, we are not responsible for delays caused by the courier company, weather conditions, natural events, strikes, government restrictions, or other circumstances beyond our reasonable control.

If your shipment appears to be delayed or lost, please contact our customer support team with your order number so we can assist you in contacting the shipping provider.

7. Damaged Shipments

If you receive a package that appears damaged or tampered with, please contact our customer support team as soon as possible and provide photographs/videos of the package and product.

We may request additional information to investigate the issue with the shipping provider.

8. Delivery Attempts

Our shipping partners may make multiple delivery attempts before marking an order as undeliverable.

Please ensure that someone is available at the provided delivery address to receive the package.

9. Exchange and Refund

We do not accept returns and do not provide refunds for delivered orders.

Eligible exchanges may be requested within 3 days from the date of delivery, subject to the conditions mentioned in our Refund & Return Policy.

10. Contact Us

For questions regarding shipping or your order, please contact our customer support team using the contact information provided on our website.

We reserve the right to update this Shipping Policy at any time without prior notice.